Return & Refund Policy for Shams Publication

Effective Date: 1/1/2026

Thank you for purchasing from Shams Publication. We aim to ensure customer satisfaction. This policy explains the conditions under which returns and refunds are accepted.

1. 🔁 Return Eligibility

You may request a return if:

• You received a damaged or defective product
• You received the wrong item
• The product is unused and in original condition (for physical books)

Note: Return requests must be made within [3–7 days] of receiving the product.

2. 🚫 Non-Returnable Items

The following items are not eligible for return:

• Digital products (eBooks, PDFs, downloadable content)
• Items damaged due to misuse or mishandling
• Products without proof of purchase

3. 💰 Refund Policy

• Approved returns will be eligible for a full or partial refund
• Refunds will be processed within [7–10 business days]
• Refund method will be the same as the original payment (e.g., bKash, Nagad, bank transfer)

4. 🔄 Replacement Policy

Instead of a refund, we may offer:

• Replacement of damaged or incorrect items
• Exchange for the correct product (if applicable)

5. 🚚 Return Process

To request a return:

1. Contact us via email or phone
2. Provide order details and proof (photo/video if damaged)
3. Wait for confirmation from our team
4. Send the item to the provided return address

6. 💸 Return Shipping Cost

• If the return is due to our mistake, we will cover the shipping cost
• Otherwise, the customer may need to bear return delivery charges

7. ⚠️ Important Notes

• We reserve the right to reject returns that do not meet our policy conditions
• Items must be securely packaged to avoid further damage

8. 📞 Contact Us

For return or refund requests:

Shams Publication
Email: shamsmujib1@gmail.com
Phone: Cell : +880 1818-608818
Address: Office : 113 New Paltan Line, Azimpur, Dhaka-1205, Bangladesh,