Order Procedure for Shams Publication

Effective Date: 1/1/2026

Thank you for choosing Shams Publication. This guide explains how to place and complete an order with us.

1. 🛍️ Browse Products

• Visit our website or social media pages
• Select your desired books or publications
• Check product details, price, and availability

2. ➕ Place an Order

You can place an order by:

• Adding items to the cart on our website (if available)
• Messaging us via Facebook/WhatsApp
• Calling our customer support

Provide the following details:

• Full Name
• Contact Number
• Delivery Address
• Product Name & Quantity

3. 💳 Order Confirmation

• Our team will confirm your order via call or message
• Total price (including delivery charge) will be shared
• Order will be processed after confirmation

4. 💰 Payment Method

We accept:

• Cash on Delivery (COD)
• Mobile Banking (bKash, Nagad, Rocket)
• Bank Transfer (if applicable)

Advance payment may be required for certain orders.

5. 📦 Order Processing

• Orders are prepared within 1–3 business days
• You will receive a notification once your order is ready for shipment

6. 🚚 Shipping & Delivery

• Orders are shipped through trusted courier services
• Delivery time depends on your location (Dhaka / outside Dhaka)
• You may receive a tracking number (if available)

7. 📥 Receiving the Order

• Check the package upon delivery
• Report any damage or incorrect item immediately

8. 🔁 Changes or Cancellation

• Orders can be modified or canceled before shipment
• Once shipped, cancellation may not be possible

9. ⚠️ Important Notes

• Provide accurate information to avoid delays
• Keep your phone active for delivery confirmation
• Follow our Return Policy for any issues

10. 📞 Contact Us

For placing or tracking orders:

Shams Publication

Email: shamsmujib1@gmail.com

Phone: Cell : +880 1818-608818

Address: Office : 113 New Paltan Line, Azimpur, Dhaka-1205, Bangladesh,