Delivery Policy for Shams Publication

Effective Date: 1/1/2026

Thank you for choosing Shams Publication. This Delivery Policy outlines how we process and deliver your orders.

1. 📦 Order Processing

• Orders are processed within 1–3 business days after confirmation
• Orders placed on weekends or holidays will be processed on the next working day
• You will receive a confirmation message once your order is processed

2. 🚚 Delivery Time

Estimated delivery times:

• Inside Dhaka: 1–3 business days
• Outside Dhaka: 3–7 business days

Delivery time may vary depending on location, courier service, or unforeseen issues.

3. 📍 Delivery Charges

• Delivery charges will be calculated based on your location
• Charges will be shown during checkout or informed before order confirmation

4. 🏠 Delivery Address

• Customers must provide accurate and complete address details
• We are not responsible for delivery delays due to incorrect information

5. 📞 Delivery Attempts

• Our delivery partner may contact you before delivery
• If you are unavailable, a second delivery attempt may be made
• Failed deliveries may require additional charges for re-delivery

6. 📦 Packaging

• All products are carefully packed to avoid damage
• If you receive a damaged package, please report it immediately with proof (photo/video)

7. 🔍 Order Tracking

• Tracking information will be provided (if available)
• You can contact us for delivery updates anytime

8. ⚠️ Delivery Delays

Delays may occur due to:

• Natural disasters or weather conditions
• Political unrest or transport issues
• Courier service disruptions

We will try our best to inform you in such cases.

9. ❌ Failed or Refused Delivery

• If a customer refuses delivery without valid reason, future orders may require advance payment
• Additional delivery charges may apply for re-shipping

10. 📞 Contact Us

For delivery-related inquiries:

Shams Publication

Email: shamsmujib1@gmail.com

Phone: Cell : +880 1818-608818

Address: Office : 113 New Paltan Line, Azimpur, Dhaka-1205, Bangladesh,